Quality model

SIQ Management model

SIQ The management model is a leadership model that drives improved performance. The model contributes to a holistic approach. It focuses on the crucial role of leadership and the importance of the involvement of all employees. SIQ The management model is developed from research and practical application. It is based on three cornerstones - Culture, Structure and Systematics.

Therefore we recommend SIQ Management model

  • The model drives improved performance
  • The model contributes to a holistic approach to your business
  • The model develops the adaptability of the organization

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SIQ Management model 2022

SIQ Management model handbook 2022

SIQ Management Model 2022 (Eng)

SIQ Management Model Manual 2022 (Eng)

SIQ Management model

Developing adaptability at all times

SIQ The management model is a so-called 'excellence model'. Very simply, excellence models aim to support an organization to do the "right things" in the "right way" and achieve success. The "right things" refer to products; goods and/or services that the organization's stakeholders, customers and users demand and value. The "right way" means that the organization has and continuously develops appropriate practices and processes to deliver the "right things".

To be successful, there must always be a balance between what you deliver and offer as an organization and how you do it. There must be a balance between an organization's internal and external effectiveness. Every organization lives in a changing world. What is the 'right thing' and the 'right way' today is not necessarily so tomorrow. That's why the SIQ Management Model pushes and pushes to constantly develop the adaptability of the organization to always be relevant and thus successful.

The model is regularly updated

Updates on sustainability and strategic thinking

In early 2022, SIQ published several scientific publications on excellence models in the international journal Total Quality Management and Business Excellence. The new knowledge, together with feedback from users of the model, has contributed to a number of updates to the 2022 version of the SIQ Management Model - all in all a development of the reasoning on sustainable success in the fifth wave of quality - Quality 5.0.

Among other things, the model now asks for more clarity on the following:

  1. Prospective customers' expectations and wishes and how strategic work can clarify this.
  2. Proactivity and collaboration with partner businesses are also increasingly highlighted as important components in leading and managing towards sustainable success with economic, environmental and social sustainability.
  3. In this context, it is also important to have a common understanding of what process management means in practice with both trust-based and detail-based processes.
  4. Finally, this year's updated version also aims to develop a support for the development of the importance of employeeship for sustainable success - what does it mean for an organization to lead for employeeship?

The three pillars

Culture - The five success factors

The culture of the SIQ management model is based on success factors that characterize leading organizations. The five factors guide decisions and actions for motivation and direction.

Success cards

  • Creating value with customers and stakeholders
    The long-term success of an organization depends on its ability to create value with those it serves. The expressed and implied needs, requirements, wishes and expectations of customers and stakeholders guide the organization's decisions and actions.
  • Leading for sustainability
    Committed leaders who focus on customer and stakeholder needs reinforce a culture that creates the conditions for sustainable development. Leaders see the business, its products, services and processes as parts of a larger whole and work actively to improve society, the environment and the economy. Leaders take advantage of and develop the collective skills and diversity of employees and the organization.
  • Involving motivated employees
    A successful organization requires motivated employees who feel appreciated and respected. Managers and employees are committed to developing a good working environment. Everyone sees their role in the big picture and has a clear mandate to contribute to the development of the business.
  • Developing value-creating processes
    The organization's activities are seen as processes that create value with customers and stakeholders. Process orientation stimulates preventive work, identifying root causes of problems and making fact-based decisions. The processes are designed to produce predictable results. At the same time, there is the ability to quickly adapt to the changing needs of customers and stakeholders.
  • Improving operations and creating innovations
    Successful sustainability over time requires both continuous improvement and innovation in products, services and processes. This requires a culture that encourages continuous learning, creativity and new ideas. Benchmarking with leading organizations provides leaders and employees with knowledge about what can be achieved and how to get there. Systematic and sustained improvement work leads to more satisfied customers, more satisfied employees, a better society and environment and increased efficiency.


The structure is a model for the questions we ask ourselves in order to see and organize.



Systematics consists of a way of asking questions that lead to insight into how one's own activities work. It is only when we become aware of how we do things that we can improve what we do.



The complete guide to sustainable business management.

Anna Hellberg Wulfing, business developer HSB Stockholm