Contributing to the benefit of society

We are now in the midst of developing the concept of quality, where the customer is still at the center. But now we must also take into account future generations as customers here and now. Now it is not just about customer satisfaction, but just as much about societal satisfaction, i.e. how businesses should contribute and develop an ability to contribute to the benefit of society and how this drives the success of organizations. We call this Quality 5.0 andit means that quality development work has never been as important and inspiring as it is now. It is about, among other things, what kind of society we want in the future and there are clear links to the Japanese government's Society 5.0 initiative.

Among other things, it is about what kind of society we want in the future and there are clear links to the Japanese government's Society 5.0 initiative.

A direction for success

This is a reasoning that also permeates SIQ's updated Management Model. The model was first launched in 1990 and has since undergone minor modifications. But two years ago, based on one of SIQ's research projects, SIQ took the initiative for a more radical change based on the success factors that characterize leading organizations. The success factors in the SIQ Management Model provide the direction for success in today's turbulent world. The idea now is to come up with an annual update and continuous improvements.

As always, we do not have all the answers ourselves. Quality 5.0 isas much about inviting everyone who wants to participate and join forces in developing a quality movement that contributes to a sustainable future.

What do you think are the most important issues for the quality movement in the development of a sustainable society?