The research focused on two questions:

• To identify conditions necessary for the successful use of SIQ Management Index that contribute to an ongoing dialog on how to support quality management through the use of measurement tools.
• To explore the usefulness of SIQ Management Index as a tool to improve the effectiveness of management teams.

Results from the qualitative data show four primary uses for SIQ Management Index : heart rate monitor, navigation, systematic dialog and management team development.

In particular, the study supports the need to develop an understanding of the importance of dialogue and process combined with the use of measures to achieve results.

To identify conditions necessary for the successful use of SIQ Management Index that contribute to an ongoing dialog on how to support quality management through the use of measurement tools.

The results do not clearly show that SIQ Management Index contributes to improved effectiveness. The maturity of the organization and management team, with open and transparent communication and clear purpose and goals, seem to be key factors in how well a management team benefits from SIQ Management Index . The tool works best when used in the longer term rather than as a quick fix, although this has not yet been validated by further research.